About Connext
Built from the field.
Every method Connext uses was built and tested in live mandates, in organizations where change is genuinely difficult and the consequences were carried by the person recommending it.
Thirty years in the operator’s seat
Connext is built on close to thirty years of senior operating leadership. It began in industrial water technology across Asia Pacific, opening offices in Manila and Singapore and building sales into six markets. It ran for eighteen years inside Alberta’s largest municipality, across capital programs, governance and enterprise transformation. Most recently it held a director’s portfolio in primary healthcare.
Advice is easy to give and much harder to live with. In every one of those roles the recommendation and its consequences belonged to the same person. That is why the methods here survive contact with a real organization.
What we mean by “leave it standing.”
The goal of every Connext engagement is to leave the organization permanently better, with frameworks, systems and capabilities that perform after we’re gone.
Capacity built into the organization itself — in the people, the processes and the governance infrastructure — so that it outlasts any single leader and any single engagement.
That’s the standard we hold ourselves to, and it’s the question we ask at the end of every mandate: would this still be standing in five years if we never came back?
The experience behind the work
Ingrid Roxas
Founder & Principal
Connext’s promise — frameworks that perform after the engagement ends — rests on three decades of building exactly that. This is the experience behind every recommendation.
Ingrid Roxas is a transformation executive with close to thirty years of senior operational leadership across seven sectors and four geographies — oil and gas, energy and utilities, manufacturing, real estate and construction, public sector, healthcare and non-profit, in Canada, the United States, Europe and Asia Pacific. The sector changes; the method doesn’t.
Across eighteen years at Alberta’s largest municipality, she shaped more than $1B in capital allocation under a council mandate, holding residential tax stability for seven consecutive years. In a private-sector mandate she delivered a $78M portfolio turnaround in twelve months, cutting at-risk exposure by 94%. Building a new department from the ground up, she delivered $5M+ in realized value at 16× ROI in five months.
She built governance infrastructure in organizations where none existed, including environments with active resistance, leadership vacuums and no historical performance data to work from. Sometimes the mandate is a crisis. Sometimes it’s a blank page. Either way, she finds the vision, builds the operating system underneath it, and owns the result.
She completed her LL.M. in Innovation, Law, and Technology at the University of Toronto, Faculty of Law (2026), with a focus on AI, privacy, cybersecurity and technology regulation. It extends a career spent modernizing cautious industries to the hardest frontier yet: AI and data as operating risks rather than IT problems, the kind that become the next crisis on a board’s desk.
Ingrid founded Connext to build governance, AI and cybersecurity infrastructure that performs after the engagement ends: executing organizational and digital transformation, improving business processes, developing frameworks and policy, and proving it with numbers that hold up.
Selected results
- $1B+ in capital allocation shaped, with seven consecutive years of residential tax stability
- $78M portfolio turnaround in twelve months, cutting at-risk exposure by 94%
- New department delivering $5M+ in realized value at 16× ROI in five months
- Service coverage expanded from roughly 30 providers per quarter to all 500+
- 80%+ productivity gains and $2.2M+ in cost efficiencies
- PMI Project of the Year 2013, relocating 1,000+ families during the High River flood, plus four PMI award nominations
Credentials
- LL.M., Innovation, Law, and Technology · University of Toronto, Faculty of Law · 2026
- MBA · Business Administration
- Lean Six Sigma Black Belt · Management & Strategy Institute
- Certified Change Management Professional (CCMP) · Prosci
- Certified Cognitive Coach · Thinking Collaborative LLC
- Executive Education · Wharton School (University of Pennsylvania) · Harvard University · Rotman School of Management (University of Toronto)
- Board Director · Alberta Animal Rescue Crew Society · Founder · Animal Welfare Coalition of Alberta
How we work
Three principles. Every engagement.
01
Questions before answers
We ask more questions than most clients expect before we recommend anything. Root cause before solution. The presenting problem is rarely the real problem, and solving the wrong one perfectly is still the wrong outcome.
02
Outcomes over activity
Every engagement is designed to produce something measurable. If we can’t define what success looks like in concrete terms before we start, we redesign the scope until we can. Activity without outcomes is expensive motion.
03
Built to outlast us
We build capacity rather than dependency. Frameworks, systems and governance infrastructure designed to perform after we leave, and to keep performing as the organization grows and the regulatory landscape shifts.
The sectors behind the work
The problems we solve don’t respect industry boundaries.
Sectors
- Oil and gas
- Energy and utilities
- Manufacturing
- Real estate and construction
- Public sector
- Healthcare
- Non-profit
Reach
- Remote-first
- Canada
- United States
- Europe
- Asia Pacific
Thirty years across those sectors is why the methods are not tuned to one of them.
Work with us
Let’s find out if we’re a fit.
Every engagement starts with a conversation, not a proposal. If there’s a fit, we’ll tell you clearly. If there isn’t, we’ll tell you that too, and point you toward someone who can help.
hello@connextbusinesssolutions.comOr book a 45-minute call — for compliance and AI governance enquiries.